Position: Logistics Manager
Department: Operations / Logistics
Location: Calicut, Kerala
Employment Type: Full-Time
Experience: Minimum 3–5 years in E-commerce Logistics and Last-Mile Delivery Operations

Job Summary

We are seeking an experienced Logistics Manager to oversee and optimize our end-to-end e-commerce logistics operations, with a primary focus on last-mile delivery. The ideal candidate should have hands-on experience in managing delivery teams, courier partners, dispatch operations, order fulfillment, and delivery performance while ensuring high customer satisfaction and operational efficiency.

Key Responsibilities

· Manage daily logistics and last-mile delivery operations.

· Ensure timely dispatch and successful delivery of customer orders.

· Coordinate with courier partners, delivery executives, and warehouse teams.

· Monitor delivery performance, including delivery success rate, RTO (Return to Origin), and SLA compliance.

· Develop strategies to improve delivery efficiency and reduce operational costs.

· Handle logistics escalations, customer delivery issues,



and operational bottlenecks.

· Analyze logistics KPIs and prepare daily, weekly, and monthly performance reports.

· Optimize delivery routes and workforce allocation for maximum efficiency.

· Ensure compliance with company SOPs and quality standards.

· Recruit, train, and supervise logistics executives and delivery coordinators.

· Work closely with Sales, Customer Support, and Warehouse teams to ensure seamless order fulfillment.

· Maintain relationships with third-party logistics (3PL) providers and courier companies.

· Implement process improvements to enhance delivery performance and customer experience.

Required Qualifications

· Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· Minimum 3–5 years of experience in E-commerce logistics, courier operations, or last-mile delivery management.

· Solid knowledge of delivery ope

📌 Logistics Manager (Kozhikode)
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📍 Kozhikode