Job description

Candidates must currently be based in Bangalore. Outstation profiles will not be considered. Please do not apply if you do not have experience in the SaaS industry and exposure to APIs.

Company Description

eShipz is a growing logistics automation platform that empowers brands to optimize their shipping processes and enhance post-purchase customer experiences. The platform provides seamless solutions such as multi-carrier integrations, automated shipping labels, real-time tracking, NDR management, and analytics tools. With over 350 businesses from eCommerce and enterprises trusting eShipz, the company is committed to simplifying logistics and offering reliable customer support. Explore advanced shipping automation at www.eshipz.com.

At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and revenue expansion. If you enjoy working at the intersection of customers, data, and technology—and want ownership of high-impact enterprise accounts—eShipz offers a solid foundation to build a long-term career in B2B SaaS account management.





Key Responsibilities

Client Ownership & Relationship Management

● Act as the single point of contact for assigned key accounts

● Build and maintain long-term relationships with client stakeholders across Operations, Technology, Finance, and Customer Experience teams

● Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs)

Implementation & Adoption

● Drive customer onboarding, implementation, and go-live activities

● Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs

● Coordinate with internal Tech, Product, and Operations teams for issue resolution

Operational Excellence

● Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD

● Identify operational bottlenecks and proactively recommend process improvements

● Support clients during peak volumes, escalations, and carrier-related issues

Data, Reporting

📌 Client Relationship Manager/KAM: 3-6 Years of Exp (Bengaluru)
🏢 eShipz
📍 Bengaluru