Experience Requirements
- Total Experience: 15+ years
- Relevant Experience:
- 10+ years in IT Infrastructure and handing cloud migration projects.
- Proven experience in Delivery Management and IT support roles

Key Responsibilities
- End-to-end delivery ownership for IT infrastructure services, ensuring delivery excellence and customer delight
- Manage delivery operations including Major Incident Management
- Engage and lead multiple technical teams to meet stringent KPI/SLA commitments
- Understand contractual service elements and create, track, and manage delivery plans against contractual obligations
- Oversee the launch of multiple programs from concept to delivery, aligning with various internal and customer stakeholders
- Ensure programs are delivered within budget, quality standards, and committed timelines
- Deliver continuous service improvements aligned with contractual commitments
- Drive RAID (Risks, Assumptions, Issues,



Dependencies) management to closure
- Create and present service reports and MI dashboards for customer and internal governance meetings
- Lead the account through process maturity and continuous improvement initiatives
- Work effectively with multicultural and geographically distributed teams
- Proficient in running Business-as-Usual (BAU) operations while leading large delivery teams

Technical Expertise Area

Delivery & Operations Management
- IT Operations Management
- Infrastructure Service Delivery

Platforms
- Unix
- Wintel
- Databases
- Storage

Networks
- Voice and Data Networks

Service Functions
- Service Desk
- Network Operations Centre (NOC)
- End User Computing (Active Directory, Exchange, Office 365, etc.)

📌 Service Delivery Manager (Hyderabad)
🏢 Coforge
📍 Hyderabad