Do you enjoy solving customer problems, managing critical issues, and working with cross-functional teams to deliver an exceptional service experience?
We're looking for a
Strategic Services Executive
to support key merchant accounts and drive service excellence.
? Location: Hyderabad
? Experience: 1–2 Years
What You'll Do
✔ Own service tickets from creation to closure
✔ Serve as the service SPOC for assigned merchants
✔ Ensure SLA adherence and timely issue resolution
✔ Manage escalations and critical service incidents
✔ Coordinate with Product, Tech, SCM, Business, and Field Service teams
✔ Identify recurring issues and drive long-term improvements
You're a Great Fit If You Have
✅ Solid communication and stakeholder management skills
✅ A customer-first mindset
✅ Ability to multitask and drive issues to closure
✅ Experience in Customer Success, Service Operations, Merchant Support, Technical Support, or Account Support
Interested? Please share your resume with me via DM