*ServiceNow ITOM - Sr. Operations Executive - J50664*

Role & responsibilities

Responsibilities:

Administer and configure ServiceNow platform including GRC modules

Perform DevOps activities including code deployment across environments

Develop and implement fixes for production defects

Monitor and manage ServiceNow integrations with external systems

Resolve ServiceNow incidents and provide root cause analysis

Maintain user roles, permissions, and platform stability

Support audits and compliance reporting

Ensure smooth platform upgrades and patches

Automate operational tasks for efficiency

Maintain operational documentation and runbooks

Qualifications:

Minimum 5 yrs of ServiceNow administration experience





Minimum 2 yrs of hands-on experience with ServiceNow GRC modules

Certification: CSA mandatory, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation

Experience in ServiceNow support and maintenance, including incident resolution

Proven experience with code deployments, integration monitoring, and defect fixes

Solid understanding of governance, risk management, and compliance processes

Familiarity with ITIL processes and change management

Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.

📌 ServiceNow ITOM (Chennai)
🏢 Sampoorna Consultants
📍 Chennai