Key Responsibilities
- Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.
- Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity.
- Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs.
- Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper.
- Participate in the recruitment and onboarding of new housekeeping team members.
- Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards.
- Motivate and mentor the housekeeping team, fostering a positive and professional work environment.
- Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
- Inspect guest rooms, public areas,
and back-of-house spaces regularly to ensure they meet the property’s high standards of cleanliness and presentation.
- Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively.
- Develop and implement cleaning procedures and protocols.
- Conduct quality control checks to ensure work meets established standards.
- Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control.
- Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships.
- Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently.
- Prepare reports and documentation related to housekeeping operations, inventory, and staff performance.
- Address guest inquiries, requests, and complaints related to housekeeping services in a timely and skilled manner.
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