*Roles & Responsibilities: Counsellor with Opthal Experience*
- Counsels patients on the reports given by the doctor.
- Co-ordination with Doctors / Operations Manager on daily basis based on surgery advice and conversion.
- Maintain checklist as per the instruction given by the management. (Like Cataract, FFA, etc.,)
- Explain the tariff of the concern procedures / investigations to patients in detail.
- Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).
- Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).
- Cross verifying all the relevant documents related to Credit billing before surgery.
- Maintaining Counselor Summary for all counseled patients.
- Doing Tele Calling and maintaining report for the same.
- Preparing Surgery list and handing over the same to concern doctor and Operations Manager, one day before the surgery.
- Follow up with patients at all stages.
- Explain the tariff of the concern procedures / investigations to patients in detail.

📌 Patient Care (Mumbai)
🏢 Shantilal Shanghvi Foundation
📍 Mumbai