Job Purpose: Generate qualified membership leads through outbound and inbound calling, schedule appointments, make club tours, maintain CRM records, and contribute to membership sales by delivering an excellent customer experience.
Key Responsibilities:
- Make outbound calls to prospective members from CRM, referrals and marketing campaigns.
- To identifying High Net Worth Individuals (HNI) and elite prospects in Hyderabad to create business opportunities
- Handle inbound enquiries and explain club membership benefits.
- Qualify leads and schedule appointments/ make site tours.
- Maintain accurate CRM records and daily call reports.
- Follow up with prospects until closure or disqualification.
- Maximize sales via referrals, brand alliances, onsite events, outreach, and digital leads, while maintaining excellent member service
- Focus on increasing the member base month over month and achieving both monthly and yearly KPIs
- Additionally, the role involves ensuring all member-related issues and queries are promptly addressed and resolved to maintain high member satisfaction
- Also collecting pending payments such as Annual Maintenance Contract (AMC) dues or other outstanding amounts
- Provide excellent customer service and maintain skilled telephone etiquette.
- Retaining members, when necessary, is also a key responsibility
Candidate Profile:
- Graduate preferred.
- 3–5 years in Tele-calling/Telesales and services.
- Excellent communication in English, Telugu and Hindi.
- Strong convincing skills
- Experience in Hospitality, Real Estate, Banking, Insurance or Club Membership Sales preferred.
- Good computer and CRM skills.
- Target-oriented and ability to multitask with effective cross-functional teamwork
- Maintain healthy post-sales relationships with members
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