Job Title: Collection Executive

Department: Service Department

Job Summary
We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies.

Key Responsibilities
- Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments.
- Ensure timely fee collection in line with company policies and monthly targets.
- Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM.
- Address and resolve queries related to payments, receipts, or invoices.
- Handle calls politely and maintain an authentic, professional tone.
- Understand student needs, resolve concerns, and provide appropriate solutions.
- Manage high call volumes efficiently while ensuring quality communication.




- Communicate information clearly with a customer-focused and professional approach.
- Build and maintain positive customer relationships.
- Record details of conversations in spreadsheets and maintain an updated database.
- Demonstrate excellent communication and active listening skills with strong command of the English language.
- Exhibit solid multitasking, time management, and target-oriented abilities.
- Achieve individual targets while contributing to overall team goals.

Key Skills & Competencies
- Strong communication.
- Ability to handle pressure and meet monthly targets.
- Customer-centric and empathetic approach.
- Good knowledge of MS Excel, Google Sheets, and CRM tools.
- Analytical mindset with attention to detail.

Qualifications & Experience
- Bachelor’s degree in Commerce, Business Administration, or related field.
- 1–3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or service indu

📌 Collection Executive (Noida)
🏢 Institute of management and technical Studies ( IMTS)
📍 Noida