Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Key Responsibilities
- Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.
- Coordinate with various stakeholders in the shipment process handling.
- Orchestrator the overall flow of an end-to-end shipment.
- Provide a value add to the customers through effective business solutions by having valuable business knowledge/process understanding.
- Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
- Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors.
- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
- Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
- Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
- Record and report the performance that helps p