Purpose/Objective

The Relationship Development Manager – NRI Segment is responsible for building, nurturing, and strengthening long-term relationships with existing and prospective NRI customers.
The role focuses on enhancing customer engagement through proactive communication, providing timely project updates, driving customer satisfaction, encouraging referrals and repeat investments, and positioning the organization as the preferred real estate partner within the NRI community.
The objective is to create a seamless customer experience that fosters trust, loyalty, advocacy, and sustained business growth from the NRI segment.

Key Responsibilities of Role

Customer Relationship Management - Develop and maintain strong relationships with existing NRI customers across global markets.
- Act as the primary point of contact for customer engagement and relationship-building initiatives.
- Ensure high levels of customer satisfaction through timely responses and proactive communication.
Customer Engagement & Communication - Regularly engage with customers through calls, emails, webinars,



newsletters, and personalized interactions.
- Provide periodic updates on project construction progress, milestones, possession timelines, and key developments.
- Ensure customers remain informed and connected throughout their investment journey.
NRI Community Development - Strengthen relationships within the NRI community and build a robust customer advocacy network.
- Drive customer referral programs and encourage repeat investments.
- Identify opportunities to enhance customer loyalty and long-term engagement.
Recent Launch & Opportunity Communication - Proactively communicate upcoming project launches, investment opportunities, and special offerings to existing customers.
- Organize virtual and physical engagement sessions to showcase new developments.
- Support the sales team by generating referrals and qualified business opportunities from existing customers.
Customer Feedback & Experi

📌 Relationship Development Manager (Mumbai)
🏢 Adani Group
📍 Mumbai