Key Responsibilities1. Administration
- Manage daily office administrative activities and ensure smooth office operations.
- Maintain office files, records, and confidential documents.
- Handle office supplies, stationery, and inventory management.
- Coordinate with vendors for office maintenance and services.
- Monitor office housekeeping and facility management.
- Assist in organizing meetings, training sessions, and company events.
2. Documentation
- Prepare and verify customer travel documents.
- Maintain booking-related files and records.
- Ensure all travel documents are complete before travel.
- Organize digital and physical documentation systematically.
- Maintain proper document tracking and retrieval systems.
- Coordinate with customers for pending documents.
3. Customer Documentation Support
- Collect and verify customer KYC documents.
- Follow up with customers for missing or incomplete documents.
- Ensure documentation complies with company requirements.
- Support customers with document submission procedures.
4. Billing & Record Management
- Prepare invoices and maintain billing records.
- Coordinate with the Accounts team for payment-related documentation.
- Maintain expense records and administrative reports.
- Ensure proper filing of bills, receipts, and vouchers.
5. Coordination
- Coordinate with the Operations team for travel-related documentation.
- Liaise with airlines, hotels, vendors, and travel partners whenever required.
- Support internal departments with administrative requirements.
6. Data Management
- Maintain customer databases and operational records.
- Update MIS reports and administrative trackers.
- Ensure data accuracy and confidentiality.
7. Office Support
- Handle incoming calls, emails, and correspondence.
- Welcome visitors and assist with general office inquiries.
- Schedule appointments and maintain calendars when required.
- Support HR with employee documentation and onboarding activities.