Job Description
We are seeking an Engineering Manager based in Pune with a strong background in software development to lead our Engineering team. In this role, you will be responsible for overseeing the Zendesk product engineering teams. Your leadership will have a direct impact on the Zendesk customer experience and is vital to the success of our business.

As an Engineering Manager, you will manage and inspire a team of engineers, cultivating a team-oriented and innovative work environment. You will collaborate closely with globally distributed engineering teams and cross-functional stakeholders to ensure timely project delivery while maintaining high standards of code quality.

This role is based in Pune and requires you to work from office at least 3 days a week. We have multiple EM roles within PLG, Platform and other teams.
What You’ll Be Doing
- Lead a team of 10-12 engineers, providing direction and support at every stage of the project lifecycle to ensure successful outcomes.
- Work closely with leaders across Engineering, Product Management, Marketing,



Design to continually improve software delivery and service reliability.
- Guide your team through technical challenges, balancing new feature development with system scalability and performance.
- Champion engineering excellence, ensuring best practices in coding, testing, and observability.
- Drive a high-performance culture that prioritizes clarity, ownership, and impact.
- Have quality 1:1s with your team members focusing on their performance, growth and well-being.

What You Bring To The Role
- Industry experience of 12+ years with 3-4 years in a technical leadership or management role leading and mentoring engineers.
- A passionate mentor capable of inspiring and empowering team members to achieve their full potential through effective coaching.
- Proficiency in handling teams working on different tech stacks like React, angular or similar JavaScript MVC/MVP framework, programming languages such as Ja

📌 Engineering Manager (Pune Division)
🏢 Zendesk
📍 Pune Division