Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats
- Resolve customer issues efficiently and professionally
- Provide information about products, services, and company policies
- Maintain accurate records of customer interactions
- Follow up with customers to ensure issue resolution
- Escalate complex issues to the appropriate department when required
- Meet individual and team performance targets
- Maintain a high level of customer satisfaction 1+year experience
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Perks:
- Cell phone reimbursement
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)