Job Title: Front Desk Associate
Location: Shalom Backpackers Hostel (Rishikesh, Udaipur, Goa, Mussoorie, Jaipur)

Job Overview

As a Front Desk Associate at Shalom Backpackers Hostel, you will be the first point of contact for our guests. Your role is essential in delivering exceptional customer service and ensuring that our guests have a memorable experience from check-in to check-out. You will handle guest inquiries, process reservations, and manage various aspects of the front desk operations while contributing to a welcoming and friendly environment that reflects the essence of Shalom Backpackers.

Key Responsibilities1. Guest Services and Interaction
- Check-in/Check-out: Efficiently handle check-in and check-out processes, ensuring accuracy and adherence to hostel policies.
- Guest Communication: Respond to guest inquiries via phone, email, and in person with a friendly and skilled attitude. Address questions regarding hostel services, local attractions, and travel assistance.
- Guest Experience: Offer information about local activities, tours, events, and excursions,



ensuring guests feel welcomed and engaged.
- Issue Resolution: Handle guest complaints, special requests, and unforeseen issues with professionalism, escalating to the reservation manager if necessary.

2. Reservations and Bookings
- Reservation Management: Process guest reservations, modifications, and cancellations using the hostel’s Property Management System (PMS).
- Room Assignment: Manage room inventory and allocate dorm beds or private rooms in accordance with guest preferences and availability.
- Payment Processing: Handle payments, including credit card transactions, cash handling, and issuing invoices or receipts.

3. Hostel Operations and Coordination
- Guest Data Management: Maintain accurate records of guest details and ensure compliance with hostel registration and data privacy policies.
- Collaboration: Coordinate with housekeeping and maintenance teams to ensure rooms are cle

📌 Front Desk Executive (Udaipur)
🏢 Shalom Backpackers Hostel
📍 Udaipur