Skill Sets
- Total experience with minimum 2 years of relevant experience in Trade Finance Operations/client servicing area
- Trade Finance expertise in (EDPMD/IDPMS/RF/BG),understanding of ICC rules such as UCP / URDG (expertise in any two are required)
- Excellent verbal and written communication skills
- Experience in making quick, high-quality decisions on complex issues
- Ability to conduct logical investigations
- Valuable understanding of banking or financial operations and systems
- Ability to work with concepts and with minimal assistance
- Ability to work equally well independently and within a team
- Excellent time management skills
- Experience working on discrete, time sensitive projects
- Proficient in Microsoft Excel, Word, and PowerPoint
Job Description:
- Holds overall ownership of trade transactions of Trade Clients and ensures an end-to-end completion of transaction processing.
•Ensure transaction does not break down for want of any document and internal approval.
•Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
•Address Client complaints and ensuring their effective resolution with high-quality Client service and appropriate flexibility, balancing the client relationship and business costs.
•Answer incoming Client calls/emails for general and transaction-specific trade enquiries.
•Co-coordinate and liaison with transaction services, Sales, and Product teams for various transaction related day to day activities and ensures the maximum output.
•Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on Client visits.
•Timely reporting of discrepancies and expedite resolution for the same.