Key Responsibilities
- Welcome all showroom visitors with courtesy and professionalism, ensuring a premium customer experience.
- Greet customers, identify their requirements, and direct them to the appropriate Sales Consultant or department.
- Maintain accurate records of walk-in customers, enquiries, and appointments in the CRM/DMS system.
- Coordinate customer appointments, vehicle deliveries, test drives, and follow-up activities.
- Conduct customer follow-up calls for enquiries, deliveries, service reminders, and customer satisfaction.
- Ensure customer data is updated accurately and confidentially.
- Handle incoming telephone calls, emails, and online enquiries professionally.
- Support customer retention initiatives and maintain regular communication with existing customers.
- Coordinate with Sales, Service,



and Administration teams to ensure smooth customer handling.
- Assist in organizing dealership events, product launches, and customer engagement activities.
- Resolve customer concerns or escalate them to the concerned department for timely resolution.
- Maintain the showroom reception area, customer lounge, and display materials as per Audi standards.
- Prepare customer reports and MIS as required by management.
- Ensure compliance with Audi India customer experience guidelines and dealership SOPs.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Officer (Jaipur)
🏢 Audi Jaipur
📍 Jaipur