Role & responsibilities

We are looking for a customer-focused and energetic Call Centre Executive to handle inbound and outbound calls, assist customers with their queries, and deliver excellent customer service. The ideal candidate should possess strong communication and problem-solving skills, be able to multitask effectively, and maintain accurate records of customer interactions while ensuring a positive customer experience.
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and resolve complaints promptly.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex customer issues to the appropriate department.
- Achieve individual and team performance targets.
- Ensure compliance with company policies and quality standards.




- Provide suggestions for improving customer service processes.
- Stay updated with company products, services, and call centre procedures.

Qualifications:
- candidates with 01 to 3 years of customer service or call centre experience are welcome.

Required Skills:
- Excellent verbal communication skills.
- Strong problem-solving and customer-handling abilities.
- Attention to detail and accuracy in documentation.
- Ability to multitask and work in a rapid-paced environment.
- Good team collaboration and interpersonal skills.
- Basic computer knowledge and MS Office proficiency.

📌 Walk-in || Call Center Executive (Bengaluru)
🏢 Q Oak Interiors
📍 Bengaluru