Role & responsibilities:
- Accountable for achieving service level, cost, quality and employee morale within his/her AOR.
- Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.
- Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.
- Facilitate communication and coordination with different teams such as commercial, security & fleet.
- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
- Monitoring employees safety and security parameters across region and ensures no unlawful activity occurs.
- Ensuring the pipeline and succession plan for the team for SMs and below is in place.
- To assess the capability gaps of the team and to build/execute a plan to close the gaps.
- Formulating a contingency plan for his/her respective AOR.
- Plan & execute facility relocation, expansion,
and sorter implementations.
- Responsible for training, mentoring, coaching of Senior Managers & Managers.
- Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery.
- HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
Person Specifications- Skillsets/Education:
- Functional Skills Operations Management, Data Analysis, Change Management, Stakeholder Management
- Experience - 10-13 years of relevant experience in Logistics/ Manufacturing industry.
- Behavioral Skills - Valuable communication and people management, analytical skills, task prioritization and follow-up (execution)*.
- Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management.