A Customer Support Executive in the aviation industry manages passenger relations, ticketing, baggage tracking, and flight disruptions. Usually based at airport terminals, contact centers, or corporate offices, these professionals act as the primary face of the airline to ensure seamless and stress-free travel experiences.
- Passenger Handling & Check-In: Welcome passengers, verify travel documents, assign seating, issue boarding passes, and manage baggage routing.
- Gate & Lounge Operations: Assist with pre-boarding, priority passenger check-ins, boarding procedures, and make public announcements regarding flight status.
- Disruptions Management: Handle flight delays, cancellations, and missed connections by rebooking flights, arranging accommodations, and managing passenger flow during crises.
- Baggage Services: Assist disembarking passengers, process lost/damaged baggage claims, and coordinate with baggage handlers to locate missing items.
- Customer Inquiry Resolution: Respond to pre- and post-flight inquiries via phone, email, or ticketing counters,



and assist passengers with special needs (e.g., wheelchair requests, unaccompanied minors).
- Cross-Departmental Collaboration: Work closely with ramp agents, flight crews, security personnel, and ground operations to maintain service quality and flight schedule integrity.

Essential Qualifications & Skills
- Education: A bachelor’s degree in aviation, hospitality, business, or a related field is often required.
- Experience: Previous experience in airline operations, ground handling, hospitality, or a high-volume call center.
- Communication Skills: Exceptional verbal and written communication. Fluency in multiple languages is highly desired in international hubs.
- Problem-Solving: The ability to make rapid, level-headed decisions under pressure.
- Physical & Security Demands: Often requires the ability to stand for long hours, do shift work (including nights, weekends, and holidays), and lift baggage. Must also

📌 Customer Service Assistant (Kolkata)
🏢 Leadsquest Academy
📍 Kolkata