Location: Ahmedabad
Salary: ₹14,000 – ₹16,000 per month
Experience: Minimum 1 Year
Key Responsibilities
- Handle customer queries via phone, WhatsApp, email, and marketplace portals.
- Attend and answer daily customer calls professionally.
- Resolve customer complaints, returns, replacements, and order-related issues.
- Coordinate with warehouse, logistics, sales, and operations teams to ensure timely resolution.
- Maintain accurate records of customer interactions and follow up until closure.
- Provide excellent customer service with clear and effective communication.
- Escalate complex issues to the concerned department when required.
- Meet daily response and customer satisfaction targets.
Requirements
- Minimum 1 year of experience in Customer Care or E-commerce Support.
- Excellent communication skills in Hindi and English (Gujarati preferred).
- Ability to handle all types of customers calmly and professionally.
- Positive problem-solving and coordination skills.
- Basic knowledge of MS Excel, Email, and CRM/Marketplace portals.
Salary
₹14,000 – ₹16,000 per month (Based on experience and performance)