Job Description: Front Desk Manager
Experience Required: 3–6 Years
Food and Accommodation Provided
Job Summary
We are looking for an experienced and customer-focused Front Desk Manager to lead the front office operations of our premium co-living properties. The ideal candidate should have a strong hospitality background and be responsible for ensuring seamless resident onboarding, exceptional guest experience, concierge services, team management, and smooth day-to-day front desk operations.
Key ResponsibilitiesFront Desk Operations
- Manage the daily operations of the Front Desk and Reception.
- Ensure smooth resident check-ins, check-outs, onboarding, and move-out processes.
- Maintain a welcoming, professional, and hospitality-driven environment for residents and visitors.
- Ensure all resident documentation, agreements, and records are maintained accurately.
Resident & Guest Experience
- Serve as the primary point of contact for residents, guests, and visitors.
- Deliver exceptional customer service and ensure a premium resident experience.
- Handle resident complaints and escalations promptly and effectively.
- Build solid relationships with residents to enhance satisfaction and retention.
Concierge & Help Desk Management
- Manage visitor registrations, parcel handling, courier services, and resident requests.
- Assist residents with transportation, local information, and emergency support.
- Coordinate resident service requests with housekeeping, maintenance, security, and other departments.
- Ensure timely closure of all resident support tickets.
Team Leadership
- Lead, train, and supervise Front Desk Executives and Reception Associates.
- Prepare shift schedules and ensure adequate staffing at all times.
- Conduct regular performance reviews and coaching sessions.
- Ensure adherence to grooming standards, SOPs, and customer service protocols.
Operations & Administration
- Maintain visitor logs, resident databases, parcel registers, and operational r
📌 Front Desk Manager (Delhi)
🏢 Uniliv
📍 Delhi