Key Responsibilities
- Welcome customers and visitors in a friendly and skilled manner.
- Understand the customer's requirement and guide them to the appropriate Sales or Service representative.
- Maintain the visitor register and customer records.
- Answer and direct incoming phone calls to the concerned department.
- Ensure the reception and customer lounge are clean, organizednand presentable at all times.
- Offer refreshments to customers, as per dealership standards.
- Coordinate customer appointments with the Sales and Service departments.
- Assist in managing customer enquiries and provide basic dealership information.
- Ensure brochures, forms, and promotional materials are available at the reception.
- Coordinate with housekeeping to maintain cleanliness in the reception and customer waiting area.
- Perform other front office duties assigned by the reporting manager.