Aroleap builds premium wall-mounted smart home gyms for India's most driven professionals — high-performance strength training without sacrificing schedules or space. The Aroleap X combines motor-controlled digital resistance with AI-powered coaching to deliver a complete training experience in under 10 sq ft. Backed by a four-shark deal on Shark Tank India and India's only patent in the category, Aroleap has 1,200+ machines deployed across 200+ cities — including the Indian Army, Indian Navy, AIIMS, and Zerodha. Our mission is to help people outperform in every area of life by elevating how they train.
Role Description:
This is a full-time, on-site role based in Bengaluru. As Customer Excellence Executive, you'll be the voice of Aroleap for our customers — owning the journey from the moment a machine ships to every service visit after. You'll handle customer conversations across WhatsApp, calls,
and email; track deliveries and coordinate with logistics partners; schedule installations and service visits with our technician network; and work closely with the operations team to keep everything moving. You'll also spot recurring issues, share insights with product and ops teams, and maintain clean records of every interaction — helping us build a truly customer-centric culture as we scale.
Qualifications:
- Excellent spoken and written English; fluent Hindi is a strong plus (Kannada or other regional languages are a bonus)
- Strong customer-handling skills — able to manage 20–30 conversations a day with professionalism and empathy
- Comfortable coordinating with logistics partners and field technicians in a rapid-paced environment
- Working knowledge of Excel / Google Sheets and messaging tools; WhatsApp Business experience is a plus
- Analytical mindset — able to spot patterns in customer issues and suggest improvements
- Organised, proactive, and calm under pressure
- 0–2 years of experience; prior work in customer support, operations, or log