The Operations Manager will be responsible for overseeing the day-to-day operations of all Pilates studios, ensuring operational excellence, exceptional member experience, and consistent service delivery across locations. The role involves managing studio operations, monitoring the performance of Instructors and Lead Instructors, ensuring adherence to SOPs, coordinating with cross-functional teams, and driving operational efficiency. The ideal candidate should possess robust leadership, people management, problem-solving, and operational planning skills, with a passion for delivering premium customer experiences.
Key Responsibilities
Studio Operations
Management Ensure smooth day-to-day functioning of all Pilates studios. Monitor opening and closing procedures across studios. Ensure compliance with operational SOPs and company policies. Conduct regular operational audits and implement corrective actions. Coordinate maintenance, repairs, and equipment servicing.
Instructor & Lead Instructor Management
Supervise and monitor the performance of Instructors and Lead Instructors. Ensure adherence to class schedules and operational discipline. Review instructor productivity, punctuality, grooming, and professionalism. Conduct regular performance reviews and provide constructive feedback. Work closely with Lead Instructors to maintain consistency in class quality. Ensure instructors follow prescribed teaching methodologies and safety protocols.
Quality & Member Experience
- Ensure every member receives a premium studio experience. Monitor customer feedback and implement service improvement initiatives. Resolve member concerns promptly and professionally. Maintain high service standards across all studios. Ensure instructors maintain excellent client engagement and retention.
Scheduling & Resource Planning
- Coordinate instructor rosters and shift planning. Manage leave planning and backup arrangements. Coordinate studio capacity planning for classes and