At Redwood, we empower our customers with lights-out automation for their
mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for
mission-critical business processes. With the first SaaS-based composable
automation platform specifically built for ERP, we believe in the transformative
power of automation. Our unparalleled solutions empower you to orchestrate,
manage and monitor your workflows across any application, service or server — in
the cloud or on premises — with confidence and control.
Redwood’s global team of automation experts and customer success engineers
provide solutions and world-class support designed to give you the freedom and
time to imagine and define your future. Get out of the weeds and see the forest,
with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
The Level 1 Support Representative is an early-career technical support
professional who delivers high-quality technical support to Redwood customers by
managing customer inquiries, performing initial troubleshooting, and resolving
routine to moderately complex issues. As the first line of customer interaction,
this role ensures an excellent support experience through clear communication,
accurate documentation, adherence to SLAs, and robust troubleshooting skills.
The L1 support representative follows established processes and collaborates
with internal teams. This role focuses on developing product knowledge,
strengthening diagnostic skills, and building confidence in handling customer
cases with growing autonomy.
* Manage incoming customer tickets with moderate autonomy, ensuring timely
responses, clear communication, and accurate updates.
* Perform initial troubleshooting and gather required information to diagnose
issues.
* Escalate cases appropriately according to estab
📌 Support Representative (Hyderabad)
🏢 Redwood Software
📍 Hyderabad
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