Testsigma is building the world's first Quality Intelligence Platform — the infrastructure layer that sits between every code change and every confident release. We help QA teams run test automation at speed and scale, without coding expertise, using plain English. Our customers include Cisco, Samsung, Bosch, Honeywell, and hundreds of leading QA teams globally. AI is rewriting software faster than at any point in history. Code that used to take a quarter now ships in a week. The gap between how fast software is built and how confidently it can be released that's the problem Testsigma exists to close. We are backed by Accel, MassMutual, and Strive, and headquartered in San Francisco with engineering teams in Bangalore.
WHY THIS ROLE EXISTS
We have a growing portfolio of enterprise accounts across the US and EMEA that have made real commitments to Testsigma. This is a founding-seat CSM role — you will own relationships end-to-end, build the CS playbook from scratch, and set the standard for post-sale excellence at this company. You report directly to the CEO.
The Quality Intelligence category is consolidating now. The customers who land with Testsigma in the next 12 months will be the lighthouse accounts that define the category. The CSM who owns this period owns the reference stories and the expansion base that the next phase of growth is built on.
What You Will Own
Own a named portfolio of enterprise accounts — know the health score, stakeholder map, contract terms, and renewal date for every account without looking it up
Run structured onboarding for every recent account and hold the plan accountable through go-live
Track product usage signals and intervene before customers disengage — proactively address health concerns before they become churn risks
Conduct executive business reviews (QBRs/EBRs) with C-level and senior stakeholders to track evolving objectives and demonstrate value
Own the renewal conversation and identify expansion opportuniti