At Redwood, we empower our customers with lights-out automation for their
mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for
mission-critical business processes. With the first SaaS-based composable
automation platform specifically built for ERP, we believe in the transformative
power of automation. Our unparalleled solutions empower you to orchestrate,
manage and monitor your workflows across any application, service or server — in
the cloud or on premises — with confidence and control.
Redwood’s global team of automation experts and customer success engineers
provide solutions and world-class support designed to give you the freedom and
time to imagine and define your future. Get out of the weeds and see the forest,
with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
The Technical Leader supporting Redwood products provides day-to-day leadership
and technical guidance to a team of Level 2 and Level 3 Support Engineers. This
role balances hands-on technical involvement, operational oversight, and people
leadership, ensuring consistent SLA performance and high-quality handling of
complex customer issues. The Technical Leader is developing confidence in
technical leadership and customer escalation handling while supporting team
performance, cross-functional collaboration, and continuous improvement
initiatives.
Operational Excellence
* Oversee daily ticket queues and ensure SLA compliance.
* Monitor long-running or stalled tickets and take corrective action.
* Handle a defined number of tickets weekly to maintain technical proficiency.
* Unblock high-priority or complex cases to maintain workflow continuity.
Advanced Technical Issue Management
* Independently resolve complex issues using established troubleshooting
principles.
* Lead reso
📌 Support Technical Leader (Hyderabad)
🏢 Redwood Software
📍 Hyderabad
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