REMOTE

Project Owner / Service Delivery Operations Lead – Managed Operations

ARDEM Data Services Private Limited

UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone: (phone hidden)

Email: [email protected]

Position: Project Owner / Service Delivery Operations Lead – Managed Operations

Function: Operations / Delivery

Reports To: Operations Leadership / Director or Head of Delivery

Work Location: Remote (Work From Home) – India

Role Type: Client-Facing Service Delivery and Production Operations Ownership

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About Ardem

ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.

We are hiring a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.





THE PROSPECT

This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.

The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.

Core Responsibilities

Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
Lead the delivery team by assigning work, clarifying priorities, monit

📌 Project Owner (Kakori)
🏢 Ardem
📍 Kakori