OUR MISSION

At Redwood, we empower our customers with lights-out automation for their
mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for
mission-critical business processes. With the first SaaS-based composable
automation platform specifically built for ERP, we believe in the transformative
power of automation. Our unparalleled solutions empower you to orchestrate,
manage and monitor your workflows across any application, service or server — in
the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers
provide solutions and world-class support designed to give you the freedom and
time to imagine and define your future. Get out of the weeds and see the forest,
with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT





The L1 Support Team Leader is an experienced people leader responsible for
managing a team of L1 Support Representatives, ensuring operational excellence,
driving team performance, and improving processes. This role handles complex
leadership scenarios, contributes heavily to quality, training, and continuous
improvement efforts, and acts as a key operational anchor for the L1
organization. Regularly addresses complex staffing, performance, customer
escalation, and operational challenges with minimum guidance. Influences
improvements beyond the immediate team and contributes meaningfully to
Support-wide initiatives.

* Lead, coach, and develop a full team of L1 Support Representatives, including
performance management.
* Conduct structured 1:1s, team meetings, and continuous coaching to improve
overall team capability.
* Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc) and
create action plans to maintain or improve performance.
* Handle complex escalations,

📌 Support Team Leader (Hyderabad)
🏢 Redwood Software
📍 Hyderabad