Transport is at the core of up-to-date society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Role Summary
Entry-level role responsible for monitoring customer open calls, coordinating with dealerships and internal teams and supporting warranty data analysis. The position works closely with the Head of Product Support to ensure timely issue resolution and improved uptime.

Key Responsibilities
C
ustomer Call Monitoring
- Track and analyze open customer complaints/calls
- Monitor ageing, critical cases, and follow up for closure

Dealer Coordination
- Connect with dealerships to obtain latest status of open calls
- Identify delays and ensure timely updates and actions

War Room Updates
- Consolidate and present daily call status in war room
- Highlight:
- Critical & ageing cases
- Repeat failures
- Issues needing stakeholder action

Parts Coordination




- Follow up with parts team for availability & dispatch status
- Ensure no delays due to parts shortage

Warranty Analysis
- Analyze warranty failure data & trends
- Prepare reports on:
- Repeat failures
- Component issues

Goodwill Tracking
- Monitor goodwill approval status at HO
- Follow up for approval & system regularization

Reporting
- Share daily/weekly reports on:
- Open calls & ageing
- Warranty failures
- Goodwill status

Stakeholder Collaboration
- Work closely with Head of Product Support
- Coordinate with service, parts, warranty, and dealer teams

Eligibility
- B.E. / B. Tech (Mechanical / Automobile preferred) -2024 &2025 Pass outs only

Skills Required
- Good communication & follow-up skills
- Basic analytical ability
- MS Excel (basic reporting)
- Coordination & problem-solving mindset

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Beli

📌 Graduate Apprentice Trainee (Bengaluru)
🏢 Volvo Construction Equipment
📍 Bengaluru