Key Responsibilities
- Receive, log, and track tenant requests through phone, email, or ticketing systems.
- Coordinate with maintenance, facilities, and property management teams to resolve tenant concerns.
- Follow up with tenants regarding the status and completion of requests.
- Maintain accurate records of tenant communications and service requests.
- Ensure service level agreements (SLAs) are met for request resolution.
- Escalate urgent or unresolved issues to the appropriate department.
- Prepare reports on tenant requests, response times, and resolution status.
- Assist in tenant onboarding and provide information regarding property policies and procedures.
- Maintain a high level of customer satisfaction through professional communication.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer service, property management, facility management, or a related field.
- Excellent verbal and written communication skills.
- Solid organizational and problem-solving abilities.
- Proficiency in MS Office (Excel, Word, Outlook).
- Ability to handle multiple requests and prioritize tasks effectively.