Summary
Position Summary
ServiceNow CMDB - Senior Consultant
Enterprise Performance
Deloitte’s Enterprise Performance practice helps organizations improve business outcomes through platform-enabled transformation, technology modernization, and operational improvement. Within this space, our teams work across IT operations, service management, workflow automation, and enterprise platforms to deliver large-scale digital transformation programs. As a ServiceNow Senior Consultant, Technical Transformation, you will work with cross-functional teams to design, build, and enhance ServiceNow solutions that help clients streamline processes, improve service delivery, and create long-term business value.
Level: Senior Consultant or equivalent
As a Senior Consultant at Deloitte Consulting Services, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables,
independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you'll do
As a Senior Consultant, Technical on the Enterprise Operations Portfolio team, you will be responsible for:
Governance: Develop and enforce CMDB policies, procedures, and standards.
Define and maintain the CMDB scope, including identification and reconciliation of critical CIs.
Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs)
Lead the discussions with stakeholders (internal and external)
Provide resolutions for conflicts/ challenges
CMDB Design and Implementation:Collaborate with stakeholders to define CMDB requirements and design.
Configure and customize the CMDB tool to align with org
📌 ServiceNow CMDB (Pune)
🏢 Deloitte
📍 Pune