At Global Talent Operations – Platform management team is business owner of all the learning platforms (Saba Cloud, Cura, DVC (Centra), MTM). We provide level 2 support to all professionals across Deloitte globally, managing releases and change management for the learning platforms.
Work you’ll do
As an Analyst you will be part of and contribute on projects that are executed helping you grow as an SME on the Learning platforms and provides you exposure to Global clients, and helps you build your skillset in Project Co-ordination & Management.
Support functional and operational activities for all Learning applications owned by GTO
Take full ownership in driving the support tickets to resolution by adhering to SLA and quality standards
Educating and building awareness among the clients on various new functionalities in Saba Cloud and Cura
Participate in upgrades/projects related to Saba Cloud Learning Management System, Cura and other Learning technologies by developing solution/business analysis documents
Validate and provide demo for the solution identified for the project items
Development of Test Specifications / traceability matrix /test scripts covering majority of the requirements
Ensure proper ‘Defect Management’ and address maximum number of the defects within the stipulated timeline
Work closely with other team members and cross functional teams both in India and US
Identify and document current processes as they relate to the quality function
Contribute to process improvement of existing processes
You will be involved in performing UAT for new features, updates & changes from time to time
You will be involved in projects for new implementations, upgrades of learning applications
You will be the subject matter expert for learning platform management processes and activities
Responsible for Learning applications administration support