We need a L1 Support Engineer (Fresher) with 0-1 Year Experience to be base at Bengaluru
*Should have experience on:
Key Responsibilities
We are looking for a motivated B.Sc. freshers to join our L1 Support team for a critical project. You will play a key role in ensuring 24/7 system availability, monitoring application health, and providing first-level support to resolve issues in a dynamic workplace.
Key Responsibilities
- 24/7 Support: Actively participate in a 24/7 rotational shift model to ensure seamless support coverage.
- Incident Monitoring: Monitor core software platforms and follow established processes to track and document incidents.
- Problem-Solving: Utilize analytical skills to investigate technical issues, perform troubleshooting, and conduct basic root cause analysis (RCA).
- Communication: Maintain fluent verbal and written communication with internal stakeholders to provide timely updates on ticket status.
- Collaboration: Work closely with the team to implement solutions and drive reliability improvements for software systems.
Candidate Requirements
- Education: B.Sc. degree (or equivalent).
- Skills:
- Strong problem-solving and analytical capabilities with high attention to detail.
- Basic knowledge of Linux and database management.
- Basic programming knowledge to understand code execution and assist with debugging.
- Proficiency in Microsoft Excel (Basic to intermediate).
- Familiarity with or willingness to learn tools such as JIRA, Confluence, ServiceNow, Splunk, Zabbix, or Grafana.
- Soft Skills:
- Fluent in English (written and verbal).
- Independent, self-motivated, and highly organized.
Position : 6 Month Contract (it can be Extended as per performance)
Experience: 0 to 1 years. (BSC Fresher only)
Location :Bengaluru
Notice Period: Immediate Only
Education: BSC Computer Science Pass out (2025/2026)
Shift Pattern: 24/7 Rotational Shift
if you are available for MS Teams/Telephonic Interview st
📌 Support Engineer 1 (Bengaluru)
🏢 Virtusa
📍 Bengaluru
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