Position Description
Role Overview: This position is accountable for managing the lifecycle of Airtel’s extended/contractual workforce across the country, comprising of associates who deliver critical value-added services such as network installation and retail sales etc.. The role requires strategic business partnering with a cohort of 8,000–12,000 associates PAN India, ensuring Airtel’s position as the principal employer in this dynamic, evolving, and flexible ecosystem.
Key Responsibilities:
Strategic Business Partnering: Partner with business heads to proactively identify and address workforce requirements across geographies.
Independent Productivity Partnering: Act as an independent persona who can proactively partner with business leaders to drive workforce productivity in the most optimal manner.
Partner Ecosystem Management: Interface with staffing partners to fulfill open mandates and ensure seamless onboarding aligned with Airtel’s functional requirements.
Lifecycle Management: Oversee end-to-end associate lifecycle including onboarding, payroll, performance,
grievance redressal, attrition management, and exit processes in collaboration with agency partners.
Design Thinking & Solutioning: Apply design thinking principles to co-create scalable solutions with business stakeholders, anticipating challenges and driving innovation in workforce management.
Grievance Handling: Address workforce grievances effectively, ensuring associate engagement and satisfaction.
Attrition Management: Monitor and address attrition trends within the extended workforce, implementing proactive retention strategies.
Exposure & Expertise:
Candidate Persona: We are seeking a skilled who demonstrates strong business partnering, execution excellence, and problem-solving capability, coupled with high learning agility. The ideal candidate will be independent, proactive, and able to strategically partner with business leaders to optimize workforce productivity, manage complex stake