Key Responsibilities

Lead day-to-day management of HME's fleet operations support team, including scheduling, site coordination, issue resolution, and performance oversight.
Serve as the primary operational contact for mining clients, ensuring delivery of high-quality support and alignment with contractual service levels.
Oversee deployment and optimisation of fleet management systems, machine guidance hardware, and real-time telemetry solutions across multiple mine sites.
Coordinate onboarding and training programs for operators, site engineers, and maintenance teams on the use of HME systems.
Monitor fleet KPIs, system performance, and operator compliance data using HME’s proprietary tools and dashboards.
Develop and maintain strong working relationships with mine site managers, OEM partners, and cross-functional internal teams.
Manage operational risk, compliance, and quality control processes in alignment with customer and internal standards.
Lead, mentor, and develop a high-performing team of fleet operations staff and technical field representatives.




Provide operational input into product development, configuration, and deployment planning to improve supportability and usability of HME solutions.
Travel to client sites as required to oversee key deployments and manage critical support escalations.

Required Qualifications & Experience

Bachelor's degree in mining engineering, Mechanical Engineering, or a related technical discipline.
Demonstrated experience in fleet operations, mine production support, or equipment performance monitoring.
8+ years of total experience, with at least 3–4 years in a customer-facing operations or technical support leadership role, is preferred.
Proven experience in managing field-based teams, support engineers, or site representatives in the mining sector.
Solid understanding of mining equipment (trucks, loaders, dozers, drill rigs), fleet utilisation, and operator behaviour monitoring.
Familiarity with fleet management systems,

📌 Mine Production (Hyderabad)
🏢 HME Solutions
📍 Hyderabad