At arrivia, we are expanding our Mumbai-based Information Systems team. We are
searching for a proactive, technical anchor to join us as a Service Desk
Specialist in our Mumbai office.

This role is designed for a skilled professional with 1 to 3 years of experience
who is ready to step up, take ownership of a global environment, and drive
technical excellence. You will own the technical depth behind endpoint
management, cloud identity, and system automation during our critical overnight
operations.

What You Will Do

* Administer Microsoft Intune: Manage configuration profiles, compliance
policies, and application deployments (including Win32 packaging). Support
our growing dual-OS fleet of Windows and macOS systems.
* Manage Cloud Identity and Access: Handle intermediate-to-advanced tasks in
Entra ID (Azure AD), such as dynamic groups, Conditional Access policies,
Privileged Identity Management (PIM), and LAPS.
* Automate and Script: Use PowerShell to automate user management, device
provisioning, and platform integrations.
* Vulnerability and Patch Management:



Remediate security vulnerabilities within
our strict SLA timelines and execute emergency software patches.
* Handle Complex Escalations: Take the lead on advanced technical tickets
escalated from Tier 1, and collaborate directly with US and European
infrastructure teams during critical incident responses.

How We Use AI in This Role

At arrivia, we expect our Service Desk Specialists to leverage up-to-date AI tools
to scale their productivity and automate manual workloads:

* GitHub Copilot and AI Scripting: Use AI assistance (such as Copilot or
Claude) to write, debug, and optimize PowerShell scripts and Microsoft Graph
API integrations.
* Microsoft Security Copilot: Use built-in AI tools to investigate security
alerts, summarize vulnerability findings, and generate incident reports.
* AI-Driven Documentation: Create high-quality SOPs, technical runbooks, and
self-service articles by using AI to expand rough n

📌 Service Desk Specialist (Mumbai)
🏢 arrivia
📍 Mumbai