At arrivia, we use the power of travel to connect people to the world. To do
that, our global team needs seamless, reliable technology around the clock. We
are looking for a high-energy, eager-to-learn IT Technician I to join our global
Information Systems team in our Mumbai office.

This is your launching pad into a global IT career. As our frontline support
hero, you will be the first point of contact for our international team,
resolving day-to-day issues, learning advanced cloud systems, and using
cutting-edge AI tools to solve problems faster.

What You Will Do

* Be the Face of IT: Triage and resolve day-to-day tickets across endpoint,
account, application, and connectivity issues. Maintain our 48-hour handling
standard to keep our global teams running smoothly.
* Support Endpoints and Hardware: Guide new hires through their device setups
(Windows and macOS), walk them through first-time sign-ins, and help
troubleshoot basic software installation issues.
* Manage Basic Identity Access: Help users set up multi-factor authentication
(MFA), troubleshoot login issues,



and process routine password reset requests
securely.
* Collaborate and Document: Keep our knowledge base accurate and easy to use.
You will learn to use AI tools to quickly turn complex solutions into clear,
simple help articles for our team.

How We Use AI in This Role

We do not expect you to have all the answers on day one, which is why we
actively encourage the smart use of AI tools to elevate your performance:

* AI-Assisted Troubleshooting: Use tools like Microsoft Copilot and ChatGPT to
quickly diagnose unfamiliar error codes, read system logs, and find solutions
without needing to wait on a senior technician.
* Microsoft Copilot (M365): Use Copilot in Teams and Outlook to summarize chat
threads, draft polite communications, and write clear ticket resolution notes
quickly.
* Prompt Engineering: Build your skills in asking AI tools the right questions
to get rapid, highly accurate technical ans

📌 IT Technician I (Mumbai)
🏢 arrivia
📍 Mumbai