This is a remote position.
Role: Support Engineer (24x7 Operations Support)
Location: India (Remote / Hybrid)
Experience: 3-4 years
Employment Type: Third-Party Payroll

About ZEISS VisioGen
ZEISS VisioGen is building the future of AI-powered healthcare by developing human-verified clinical communication solutions for ophthalmology practices. We combine cutting-edge Generative AI with clinical expertise to build scalable, production-ready applications that enhance patient engagement and improve healthcare delivery.
Role Overview
About the Role
We are building a dedicated 24x7 support team for the Visiogen platform — a suite of business-critical applications including HiApp (Human Intelligence App), our primary business application and the core platform Optometrists (ODs) use to monitor and respond to patient conversations across multiple clinics; Customer Portal; Operations Portal; and clinic chatbot integrations — all deployed on Zeiss's Azure infrastructure. As a Support Engineer, you will be a Forward Deployed Engineer: hands-on, embedded close to the business,



and directly responsible for keeping these systems running and resolving issues that are often unique to individual clinics, customers, or integrations.

WHAT MATTERS MOST
We are hiring for problem-solvers first. This role is for someone who has demonstrably rolled up their sleeves and solved messy, customer-specific, or one-off production issues — not just someone who has followed runbook. Relevant certifications (Azure, Kubernetes, etc.) are a plus, but proven, hands-on troubleshooting experience carries far more weight than a certificate.
Key Responsibilities
Platform Monitoring
Monitor application health, availability, and performance across HiApp, Customer Portal, and Operations Portal
Monitor Azure infrastructure and services, integrations, and APIs using Log Analytics and Application Insights
Review logs, dashboards, and alerts to catch potential issues before they impact customers.
Incident Managem

📌 Support Engineer (India)
🏢 ZEISS VisioGen
📍 India