Experience: 0 – 1years (Freshers with relevant skills and training may also be
considered).
Location: Hyderabad
Key Skill:
* The EPM Tier-1 (Junior) Associate will provide first-level support for
Enterprise Performance Management (EPM) applications. The role involves
monitoring application health, ticket triaging, handling routine support
requests, and assisting in day-to-day production support activities. The
associate will receive structured training and progressively take ownership
of recurring operational tasks.
* Should be open to work in night shift (One to two weeks in a month)
Should work from office only. Exceptions can be given to woman employees for
night shift as per the HR policy.
Job Description:
* Monitor EPM applications and scheduled jobs.
* Perform ticket triaging and assign or escalate incidents based on priority
and severity.
* Handle recurring support tickets following documented procedures.
* Execute routine operational and maintenance activities.
* Perform initial troubleshooting and root cause analysis for basic issues.
* Escalate complex incidents to Tier-2 or Tier-3 support teams.
* Update ticket status and maintain accurate documentation.
* Follow defined SLAs, support processes, and operational standards.
* Participate in knowledge transfer sessions and continuously improve
functional and technical knowledge.
* Contribute to documentation, runbooks, and standard operating procedures.
* Support production deployments and post-deployment validation activities when
required.
Datavail is a leading provider of data management, application development,
analytics, and cloud services, with more than 1,000 professionals helping
clients build and manage applications and data via a world-class tech-enabled
delivery platform and software solutions across all leading technologies. For
more than 17 years, Datavail has worked with thousands of companies spanning
different industries