About Chargebee
Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.
With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.

About the Team
Product Support helps Chargebee customers succeed after go-live. We troubleshoot complex billing and subscription workflows, debug API and integration issues, and partner with Product and Engineering to improve reliability, reduce repeat tickets, and strengthen self-serve through better documentation and tooling.

About the role (Job Summary)
You will own complex customer issues end-to-end across Chargebee’s product, APIs, and integrations. You will reproduce problems,



identify root causes, communicate clearly with customers, and drive resolution with the right internal teams. You will also turn support patterns into better self-serve content and actionable product feedback.

What you’ll do (role and responsibilities)
Build deep product and API expertise to deliver advanced technical support across email, chat, and calls.
Own and drive complex issues end-to-end by reproducing problems, troubleshooting systematically, and coordinating internal teams when needed to reach a confirmed resolution.
Provide consultative support by understanding customer workflows and guiding best-practice configuration and integration choices.
Troubleshoot customer API usage and integrations, including payload analysis and debugging in a test setting.
Support integrations across CRM systems (HubSpot, Salesforce), finance platforms (NetSuite, Xero, Intacct), and payment gateways (Adyen, A

📌 Senior Solutions Engineer (Chennai)
🏢 Chargebee
📍 Chennai