Job description:
- We are looking for an experienced AI/ML Technical Lead to architect and drive the development of our intelligent conversation engine.
- You will lead model selection, integration, training workflows (RAG/fine-tuning), and scalable deployment of natural language and voice AI components.
- This is a foundational hire for a technically ambitious platform.

Key Responsibilities:
- AI System Architecture: Design the architecture of the AI-powered agent including LLM-based conversation workflows, voice bots, and follow-up orchestration.
- Model Integration & Prompt Engineering: Leverage APIs from OpenAI, Anthropic, or deploy open models (e.g., LLaMA 3, Mistral). Implement effective prompt strategies and retrieval-augmented generation (RAG) pipelines for contextual responses.
- Data Pipelines & Knowledge Management: Build secure data pipelines to ingest, embed, and serve tenant-specific knowledge bases (FAQs, scripts, product docs) using vector databases (e.g., Pinecone, Weaviate).
- Voice & Text Interfaces: Implement and optimize multimodal agents (text + voice)



using ASR (e.g., Whisper), TTS (e.g., Polly), and NLP for automated qualification and call handling.
- Conversational Flow Orchestration: Design dynamic, stateful conversations that can take actions (e.g., book meetings, update CRM records) using tools like LangChain, Temporal, or n8n.
- Platform Scalability: Ensure models and agent workflows scale across tenants with strong data isolation, caching, and secure API access.
- Lead a Cross-Functional Team: Collaborate with backend, frontend, and DevOps engineers to ship intelligent, production-ready features.
- Monitoring & Feedback Loops: Define and monitor conversation analytics (drop-offs, booking rates, escalation triggers), and create pipelines to improve AI quality continuously.

Qualifications Must-Haves:
- 5+ years of experience in ML/AI, with at least 2 years leading conversational AI or LLM projects.
- Solid background in NLP, dialog sys

📌 AI/ML Technical Lead (Kolkata)
🏢 Source Desk Global
📍 Kolkata