Job Title: Helpdesk L1 Technical Engineer
Location: Noida
Experience: 1–2 Years
Shift: General Shift
Job Summary:
The Helpdesk L1 Technical Engineer will be responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring the smooth operation of IT systems. The ideal candidate should have robust communication skills, basic technical knowledge, and a customer-focused approach to resolving IT issues efficiently.
Key Responsibilities:
- Act as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.
- Diagnose and troubleshoot basic hardware, software, and network-related issues.
- Provide support for password resets,