Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering.
Act as the accountable IT Service Owner (or delegate) for critical Core Banking services, ensuring 24/7 availability, stability, and operational resilience of enterprise applications.
Own service governance and control adherence, ensuring incidents are prioritised, root cause is driven at pace, and actions are documented, assigned, tracked,



and delivered to agreed service levels.
Lead oversight of complex problem cases and major incidents, ensuring cross-team collaboration, transparent decision-making, and timely stakeholder communications through to closure.
Identify incident trends and systemic risks, triggering deep-dive reviews with engineering teams and translating findings into measurable service improvement outcomes. Explore and adopt opportunities for usage of AI productivity tools.
Provide leadership input into Service Improvement initiatives, Major Incident Reviews, and incident retrospectives, ensuring lessons learned are embedded and repeat issues are reduced.
Partner with business stakeholders and auditors to address service-impacting risks and deliver service enhancements, balancing operational safety with delivery pace.
Govern backup and recovery processes and support failover/role swap activities to protect data in

📌 IT Service Owner,Major Incident Management/Associate Director, Software Engineering (Pune)
🏢 HSBC
📍 Pune