About The Role And Team

Global Support Organization (GSO) is the critical business team that partners with Community Operations to deliver Customer Satisfaction across our Delivery, Mobility, and Platform Integrity verticals. We help fuel growth and client acquisition by optimizing BPO structures, scaling processes, and building strong vendor relationships across multiple markets and languages.

We innovate by building current products, simplifying processes, automating, reducing defects, and lowering the cost of our support. As Mobility Vendor Manager Lead, you are an exceptional leader who can set strategic vision and coordinate cross-functional groups in order to deliver on GSO and CommOps goals and priorities. You can work within highly-matrixed organizations and drive large-scale project management, execution, and impact.

In this role, you will be responsible and accountable for building and managing BPO partnerships, ensuring that all vendors deliver on key performance metrics, including efficiency targets, quality, and productivity.



You will also contribute to global initiatives, implementing best-in-class performance management models and developing the BPO structure to meet the diverse demands of each market within your scope.

You will collaborate closely with regional, central, and global leaders to ensure a unified approach to delivery, execution, and performance across Mobility.

What You'll Do

Lead and Develop a High-Performing Vendor Management Team - Build, coach, and develop a global team of Vendor Managers, fostering an inclusive, high-performing culture focused on accountability, collaboration, and continuous growth.
Drive Global BPO Performance - Oversee vendor performance across the global BPO network, ensuring delivery against quality, operational, cost, and efficiency targets through robust performance management.
Manage Strategic BPO Partnerships - Build trusted relationships with BPO partners, aligning on business priorities, driving performa

📌 Global Vendor Operations Lead, Mobility (Hyderabad)
🏢 Uber
📍 Hyderabad