Description
We are seeking a Service Desk Support-Voice professional to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and customer service.
Responsibilities
- Provide first-level technical support for voice-related issues via phone, email, and chat.
- Troubleshoot and resolve customer queries related to voice services and systems.
- Log and track all service requests and incidents in the ticketing system.
- Assist in the setup and configuration of voice-related hardware and software for customers.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Maintain knowledge of current voice technologies and support processes.

Skills and Qualifications
- Excellent communication skills, both verbal and written.
- Basic understanding of VoIP technologies and voice communication systems.
- Familiarity with ticketing systems and service desk operations.
- Problem-solving skills and attention to detail.
- Ability to work in a rapid-paced environment and handle multiple tasks effectively.
- Customer service orientation and a positive attitude.

Email:(HIDDEN TEXT)

-

📌 Service Desk Support-Voice (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru