IT Support Associate - Information Technology

Role TitleIT Support AssociateDepartmentInformation TechnologyLocationGurugram, Haryana, India (Onsite)ShiftGeneral Business HoursExperience Required1 – 3 yearsEmployment TypeFull-Time

About Neolytix

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.

Position Overview

The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems.



The ideal candidate brings solid problem-solving skills, excellent communication, and a customer-service mindset to every interaction.

Key Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues
Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace)
Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms
Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment
Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators
Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams)
Respond to service tickets and follow up to ensure timely issue reso

📌 IT Support Associate- Information Technology (Gurugram)
🏢 Neolytix
📍 Gurugram