Job Summary: We are looking for a highly motivated SAP S/4HANA Key User –
Quality Management to support our Quality Global Lead Functions and play a key
role in shaping and strengthening our Quality Management System (QMS)
landscape. The role acts as a primary bridge between business users and IT,
ensuring system reliability, process harmonization, high-quality data, and
continuous improvement across global quality processes.
Key Responsibilities:
As an SAP S/4HANA Key User – Quality Management, you will:
* Act as the primary subject matter expert (SME) for SAP S/4HANA Quality
Management
* Provide first-level end-user support and resolve system-related issues
* Drive continuous improvement of quality-related systems and processes
* Support global harmonization of quality processes and system usage
* Implement recent functionalities, system changes, and updates
* Train end users and key stakeholders on system functionalities
* Collaborate closely with business, IT,
and Quality teams globally
Key Tasks
1. First-Level End User Support (SAP S/4HANA – Quality Management)
* Receive, process, and assign incoming system support tickets
* Troubleshoot system errors and support system customizing activities
* Provide daily operational support to Quality Management users
* Organize and deliver training for new and existing users
2. Continuous Improvement & System Development
* Gather and coordinate business inputs for IT system requirements
* Track business requirements throughout the full lifecycle
* Create, execute, and document test scenarios
* Coordinate and support User Acceptance Testing (UAT)
* Develop training materials and conduct training sessions
* Identify relevant end-user groups and plan targeted training programs
* Create, manage, and follow up on system implementation plans
* Establish, support, and facilitate Super User communities
Professional Competencies
The i
📌 Specialist - SAP S/4HANA Key User QM (India)
🏢 Nordex Group
📍 India
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