Lead, guide, and motivate the customer support team to achieve performance targets and deliver excellent customer service.
Oversee customer interactions across phone, email, chat, and other channels while handling escalated issues promptly and professionally.
Monitor and improve key performance indicators (KPIs), including response time, resolution time, customer satisfaction, and SLA adherence.
Conduct training sessions, performance reviews, and collaborate with cross-functional teams to enhance processes and customer experience.
About Company: The Affordable Organic Store is India's trusted online destination for high-quality, pocket-friendly organic gardening supplies and sustainable living essentials. From organic seeds,
plants, and fertilizers to eco-friendly gardening tools and accessories, we help people grow their healthy food at home with ease and joy. We believe everyone should have access to affordable, chemical-free gardening solutions. Our mission is to empower urban gardeners, plant lovers, and sustainable living enthusiasts to create greener homes and a healthier planet, one small garden at a time. Join us to be part of a passionate team making organic living accessible and affordable for all
📌 Customer Support Team Lead in Hyderabad
🏢 The Affordable Organic Store
📍 Hyderabad
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